AZLiveDoctor was built around a simple idea: getting medical care should not feel confusing, overpriced, or out of reach. We created a more convenient way for Arizona patients to connect with licensed clinicians for urgent concerns, primary care, follow-ups, and everyday health needs.

Book Appointment

Our mission

We believe healthcare should be:

• easier to access,
• more affordable,
• more transparent,
• and more centered around the patient.

AZLiveDoctor exists to help individuals and families get the care they need without unnecessary delays, hidden costs, or complicated systems.

Why AZLiveDoctor exists

Too many patients wait too long for basic medical care. Appointments can take weeks, urgent concerns often become more stressful than they should, and costs are not always clear.

AZLiveDoctor was designed to make care simpler, more practical, and more available when patients need it most.

What makes us different

• Affordable care options
• Transparent pricing
• Insurance and self-pay welcome
• Convenient online access
• Ongoing follow-up support
• Patient-centered care experience

Who we serve

We support Arizona patients looking for practical, convenient medical care for common outpatient concerns, follow-up needs, primary care support, and behavioral health care.

Getting care online should feel simple, clear, and stress-free. Here’s how to get started.

Effective Date: 2/11/2024, updated 4/2/2026

AZLiveDoctor (“AZLiveDoctor,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the information you share with us. This Privacy Policy explains how we may collect, use, disclose, and protect personal information when you use our website, services, forms, communication tools, and related online experiences.

1. Information We May Collect

We may collect information such as:

• Name and date of birth
• Phone number, email address, and mailing address
• Insurance-related information
• Appointment details and account information
• Device and browser information
• Website usage information
• Communications submitted through forms or support channels

If you become a patient, we may also collect health-related information necessary to provide care, coordinate services, or support healthcare operations.

2. How We May Use Information

• Help schedule appointments and manage accounts
• Support care delivery and communicate with you
• Respond to support requests
• Improve our website and services
• Process administrative and operational functions
• Comply with legal and regulatory obligations

3. Health Information

If you receive care through AZLiveDoctor, certain health information may also be protected under applicable healthcare privacy laws, including HIPAA where applicable. Please also review our Notice of Privacy Practices for additional information about protected health information.

4. How Information May Be Shared

We may share information when appropriate with:

• Healthcare professionals involved in your care
• Service providers supporting operations, scheduling, or technology
• Billing or administrative partners
• Legal or regulatory authorities when required by law
• Affiliated entities involved in legitimate operational or support functions

We do not sell protected patient health information to advertisers.

5. Contact Us

If you have questions about this Privacy Policy, please contact:

Effective Date: [Insert Date]

Welcome to AZLiveDoctor. By using this website, scheduling a visit, creating an account, or interacting with our services, you agree to these Terms of Service.

1. Website and Service Purpose

AZLiveDoctor provides access to information, appointment tools, account features, and telehealth-related services designed to support patient care and healthcare operations. Use of this website does not automatically establish a provider-patient relationship in every circumstance.

2. Not for Emergencies

AZLiveDoctor is not for medical emergencies. If you are experiencing severe symptoms or believe you may be having a medical emergency, call 911 or seek immediate emergency care.

3. No Guarantee of Treatment Outcome

Use of AZLiveDoctor does not guarantee a diagnosis, treatment, prescription, refill, or that telehealth will be appropriate for your concern. Clinical decisions depend on medical judgment, appropriateness, safety, and applicable laws or standards.

4. Patient Responsibilities

You agree to provide information that is accurate and complete to the best of your knowledge, including identity information, health history, medication information, insurance details where applicable, and relevant symptoms or concerns.

5. Telehealth Limitations

You understand that telehealth has limitations and may not be appropriate for every condition or situation. In some cases, you may be advised to seek in-person care, urgent care, emergency care, testing, imaging, or specialist evaluation.

6. Payment and Billing

Patients may be responsible for self-pay visit fees, copays, deductibles, coinsurance, or other amounts depending on insurance and visit type. Payment obligations may still apply even if the outcome of the visit is not what the patient expected.

Effective Date: [Insert Date]

This Notice describes how medical information about you may be used and disclosed and how you can get access to this information. Please review it carefully.

Our Responsibilities

AZLiveDoctor is committed to protecting your protected health information (“PHI”) and complying with applicable privacy requirements. We are required by law to:

• Maintain the privacy of protected health information
• Provide you with this Notice
• Follow the duties and privacy practices described in this Notice
• Notify affected individuals in certain cases involving breaches of unsecured protected health information

How We May Use and Disclose PHI

• 1. Treatment: To provide, coordinate, or manage your care.
• 2. Payment: To obtain payment or support billing and reimbursement activities.
• 3. Healthcare Operations: To support quality improvement, administrative operations, care coordination, training, compliance, and related healthcare functions.

Your Rights

You may have rights regarding your protected health information, including the right to request:

• Access to your records
• Corrections to certain information
• Confidential communications
• Restrictions in certain situations
• An accounting of certain disclosures

Complaints

If you believe your privacy rights have been violated, you may contact us to file a complaint. You may also file a complaint with the U.S. Department of Health and Human Services. You will not be retaliated against for filing a complaint.

Effective Date: [Insert Date]

AZLiveDoctor is committed to making our website and digital experience more accessible and usable for as many people as possible. We aim to support an experience that is clearer, easier to navigate, and more usable across devices and accessibility needs.

Our Commitment

We work toward improving website accessibility through practices such as:

• Readable text hierarchy
• Keyboard-friendly navigation where possible
• Responsive design
• Sufficient spacing and usability
• Image alternative text where appropriate
• Clearer interaction patterns for forms and buttons

Ongoing Improvement

Accessibility is an ongoing process, and we recognize that some areas of the website may still need improvement over time. We welcome feedback from users who encounter barriers or usability issues.

Contact for Accessibility Help

If you experience difficulty accessing any part of AZLiveDoctor.com, please contact us so we can try to help and improve the experience.